Shipping policy and costs

Shipping Policy and costs - Surfskis and kayaks

Shipping of surfskis and kayaks shall be included at no charge for online orders in the following locations, at the discretion of Epic Paddle Sports Pty Limited (‘Epic’):

• Sydney metro 
• Brisbane metro
• Sunshine Coast
• Melbourne metro
• Gold Coast
• Central Coast
• Newcastle
• Northern NSW

For all other regions, surfskis and kayaks shall be charged at the following delivery costs:

• South Australia - $275 inclusive of GST
• North Qld - $300 inclusive of GST
• Vic regional - $250 inclusive of GST
• NSW regional (including Canberra) - $200 inclusive of GST
• TAS and NT - available upon request.

Please note: this fee may be retrospectively applied, upon communication with the customer prior to dispatch, if not charged at the time of purchase. A full refund is available to the customer prior to dispatch if preferred. 

Delivery of surfskis and kayaks shall be included and transported by preferred logistics suppliers, which may affect delivery lead times.

Free delivery - accessories, paddles etc.

(a) free delivery for online orders only

(b) delivery includes Epic’s preferred courier and/ or postage service. Standard delivery is included within offer.

(c) no other discounts or promotion codes are included when free delivery is extended to the customer.

Further notes
For any online purchases of paddles and/or accessories, Epic Paddle Sports Pty Limited (‘Epic’) shall use best endeavours to deliver on a timely basis to our customers. Shipping costs are calculated and are included in your total cost as at the time of purchase. Please allow 3-4 days for fulfilment and postage delivery services. Epic engages both Australia Post and private courier services for shipping of goods throughout Australia.
Shipping of surfskis and kayaks shall be organised directly between Epic and the customer. Upon purchase, Epic shall contact the customer and ensure suitable arrangements are made for the delivery of their chosen craft to ensure a timely and safe delivery of the surfski / kayak. Customers are asked to review their new surfski / kayak upon delivery to ensure it has been delivered in a suitable condition. Please refer to our warranty policy for further guidance.